Technical Architect

Full Time
Notting Hill, Melbourne, Australia
Posted 10 months ago

Our client is a fast growing, privately owned, provider of premium managed IT services. They are a customer centric business that focuses on small to medium size clients. Their services extend from the desktop to the cloud, and customer base spans a wide range of industries, from manufacturing to financial services, through to hospitality and not for profits. At the core of their methodology is their determination to understand their customers’ business goals, so that they can align their services and support accordingly.

Key Responsibilities

  • Assisting the sales team win new business by participating in meetings with the client/prospect as directed/scheduled by department manager
  • Acting as the technical subject matter expert
  • Liaising with the CIO re the prospects budget and providing preliminary estimates based on client requirements
  • Audit the client/prospect’s current set up to identify any risks and unforeseen issues
  • Liaise with client/prospect on their business objectives and convert this into a solution design
  • Ensure solution design is fit for purpose and accurately quoted
  • Engage with sales team to ensure client/prospect is happy with quote and if anything, else required from a solution design perspective to facilitate the winning of the sale
  • As directed/scheduled, provide peer review of other solution designs produced by the Professional Services team.
  • Ensure that the Solution Design is market competitive (pricing, availability & technology stack)
  • Contribute to the continuous improvement and success of the business by documentation of technical processes and standards within the professional services team and technical team
  • Assist with the use of the knowledge management centre
  • Elicit relevant knowledge and contribute content to the knowledge management centre
  • Review defined versus actual process execution within own area
  • Review existing processes for efficiency, effectiveness, and risk
  • Implement and assess the success of new processes
  • Report outcomes/findings to CTO & Professional Services Manager
  • Act as the senior technical liaison with the client (when appropriate)
  • As directed/scheduled, support the team with technical knowledge, guidance, and training (including recording sessions for future use)
  • Mentor others on technical, client and other matters as appropriate
  • Support the identification of trends, opportunities, and requirements to develop training workshops on topics that improve the skills, knowledge and competencies of professional services and the company more broadly. Report these to the Professional Services Manager
  • Maintain knowledge and skills as the subject matter expert on the Microsoft 365 suite
  • Set guidelines and standards within Microsoft 365, ensuring it is always set up correctly and standardised
  • Provide support to senior team members within the business on Microsoft 365 matters
  • Be the technical expert in: Networking, OS, hardware, MS 365, Azure

Essential

  • At least 5 years MSP experience working with various client industries
  • High attention to detail in all work
  • Ability to use initiative and think in an original way to provide innovative solutions

Desirable

  • Experience in a similar solutions/technical architect role

Please note, only candidates that live in Australia will be shortlisted.

Job Features

Job CategoryIT and Services Industry
WorkplaceOn-site
LocationNotting Hill, Victoria
Job natureFull Time
Job levelSenior
Salary$120,000 +10.5% superannuation contribution

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