Senior Engineer

Full Time
London, United Kingdom, Maribyrnong, Victoria, Australia, Washington State, USA
Posted 3 weeks ago

PingCo is a SaaS provider that enables large telecommunications companies and its providers to manage and sell Voice to their customers. Established in 2011, PingCo has grown to work internationally with global customers.

Their engineers, systems administrators and solutions architects solve complex technology challenges and take organisations into the future. A role at PingCo means being at the forefront of technology, leading the way in the TaaS industry, working with experienced tech experts, and being supported to grow ideas and reach your potential.

Key Responsibilities

  • Working an L1-L2+ Engineer
  • Ability to work flexible hours as the company build up their “Follow the Sun” model
  • Managing ticket SLA’s
  • Active monitoring of network services
  • Managing Vendor tickets
  • Handling ticket escalations from our Ops Centre
  • Ability to work outside business hours, if necessary
  • Be available to be on an on-call roster
  • Managing internal and external projects
  • Conduct research and development
  • Building Network Documentation
  • Managing escalation to vendors and carriers
  • Building knowledge and attaining certifications, as required
  • Attending training, as required

Key Company Expectations

  • Showcase professionalism and consistently produces high quality work on or ahead of time
  • Takes initiative, is a positive team member, and exhibits strong communication skills
  • Able to work independently and proactively without support


  • Completion of the following exams:
    • Exam MS-100: Microsoft 365 Identity and Services
    • Exam MS-700: Managing Microsoft Teams
    • Exam MS-720: Microsoft Teams Voice Engineer
  • Experience with Voice Networks (Design and Implementation)
  • Experience with both on-premise and Cloud networks and infrastructure
  • Strong interpersonal skills
  • Ability to work under pressure
  • Have a ‘can do’ positive attitude
  • Have passion in everything that you do
  • Ability to work as part of a team
  • Display the qualities of integrity and honesty
  • Be prepared to listen and change when required
  • Be flexible
  • Strategic planning and business acumen
  • Driven and highly motivated professional who can operate within a plan but also show innovation and initiative
  • Positive can-do attitude, strong communicator, trustworthy and a team player

Job Features

Job CategoryIT and Services Industry
Job LevelSenior Level
Job NatureFull Time

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