Customer Success Manager

Full Time
Maribyrnong, Victoria, Australia
Posted 10 months ago

Hello Teams is a full-service Microsoft Teams Calling provider, driven by state-of-the-art automation. We have been working with our clients to achieve their modern workplace goals and move their telephony into the cloud and we are driven by our passion for excellence in all that we do.

Key Responsibilities

  • Managing customer enquiries
  • Cross Sell and Upsell into existing customer base
  • Being responsible for contract management with existing customers
  • Leading demos for clients
  • Act as the primary point of contact for assigned customers, building and maintaining strong relationships with key stakeholders
  • Understand customer needs and goals, and provide solutions to meet those needs
  • Proactively identify and address potential issues, and work with customers to develop and implement solutions
  • Conduct regular check-ins with customers to ensure their continued satisfaction and success
  • Collaborate with internal teams (such as sales, technical support, and product development) to ensure customer success
  • Provide feedback to the company on customer needs and pain points to inform product development and improvements
  • Meet or exceed customer satisfaction and retention goals

Key Company Expectations

  • Showcase professionalism and consistently produces high quality work on or ahead of time
  • Takes initiative, is a positive team member, and exhibits strong communication skills

Essential

  • 1-2 years of experience in customer success or account management, preferably in the telecommunications industry
  • Strong communication and interpersonal skills, with the ability to build and maintain relationships with customers at all levels
  • Proven ability to understand customer needs and provide solutions
  • Strong problem-solving and analytical skills
  • Ability to work independently and manage multiple priorities
  • Experience with CRM software and data analysis tools is a plus
  • Proven track record within Sales

Desirable

  • Previous experience within the Telecommunication Industry

Please note, only candidates that live in Australia will be shortlisted.

Job Features

Job CategoryTelecommunications
LocationMaribyrnong, Melbourne
Salary Range$60,000 - $70,000 p.a + Commission + 10.5% superannuation contribution
Job LevelMid-level
WorkplaceOn-site
Job NatureFull Time

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